WELOVECOUTURE

We Love Couture Experts

Bucharest • Full-time

Company Description

Since its launch in 2012, WeLoveCouture has successfully established as an online fashion retailer by promoting both emerging and established designers in the industry. Through our "Made to measure" and / or "Personalize" we deliver unique products, made to order in their workshops. Worldwide shipping, easy returns and luxurious packaging are the key factors that offers you an unique shopping experience.

Job Description

Position Summary

Welovecouture Experts: This may be the most complex position that requires full cross-functional abilities. You should provide a superior service to our global, demanding customer by anticipating needs, solving services issues and being up to date with the latest fashion trends. The ideal candidate must be flexible with the ability to work with schedule that may fluctuate.

Welovecouture service has no comparison with any global online/offline service, you will deliver an exceptional and unique service.

Role Priorities:

- Understand luxury service expectations and the needs of the We Love Couture customer;
- Effectively manage all services channels to ensure personalized luxury service is always provided;
- Develop relationships with designers to understand their role in the customer journey;
- Product & brand awareness, and exceptional ability to match to customer’s needs;
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations;
- Advise clients and prospects regarding fashion trends and their individual needs;
- Collaborates with fashion and photo departments at selection of designers, products and promotion campaigns in order to satisfy customers more efficiently.

Performance requirements:

- Follow the Client Services Team standards to ensure delivery of an outstanding shopping experience to every customer via telephone and email;
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations;
- Work with Client Services team members to support each other during peak times and in demanding situations;
- Collaborate with designers and fashion editors to ensure that every team member adopts a customer-centric approach;
- Assist clients with online registration, processing of orders and answer any product related inquiries;
- Provide customers with prompt assistance by email or telephone with any information they require regarding orders and returns;
- Anticipate and identify potential negative customer situations to turn into positive experiences;
- Liaise with other internal departments to ensure issues affecting customer orders and returns are resolved;
- Observe at all times client and designers confidentiality.

Qualifications

Essential Skills:

- Exceptional organizational skills and ability to prioritize in a fast-paced, rapidly changing environment;
- Experience with Microsoft Office applications;
- Contribution of ideas within a team to improve the customer experience;
- Demonstrated appreciation and understanding of the importance of customer care as the core of Welovecouture;
- Team-player, with strong communication, motivational and diplomatic skills;
- Demonstrated ability to trouble shoot as well as take a proactive approach to sales and service;
- Engage customers by effectively delivering compelling and innovative copy that attribute to the overall success of the site.